Terms & Conditions of Services Provision

Section I. Introduction

The agreement is between a client (“Customer” or “Client”) and SANOXY-FZCO (Professional License Number 23419, Building A2, IFZA Dubai Silicon Oasis, P.O. Box 72800, Dubai, UAE) and/or S M Management Consultancies Co.(Professional License No. 959411, Office 604, Al Attar Business Centre, Al Barsha First, Dubai, UAE), including subsidiaries and affiliates (collectively “Company,” “SANDJAR GROUP,” “SG,” “SM,” “SO,” “we,” “our,” or “Dubai Investment Center”).

An order may be submitted in written, verbal, or electronic form. “Service” means any product or service provided per the proposals and invoices.

Section II. Applicability

2.1 By ordering any product/service (registration or consulting services), the Client agrees to these Terms as posted at https://sandjargroup.com/terms and all related documents including proposals, quotations, specifications, invoices, emails, and online communications.

2.2 These Terms become effective upon posting and remain valid until withdrawn.

2.3 The Company reserves the right to make reasonable changes without notice; Clients should regularly review updates.

2.4 The Company may verify identity before accepting orders and may refuse or cancel purchases to comply with law or address misrepresentation, fraud, or violations. Refunds for canceled orders may be issued where appropriate.

Section III. Acceptance

3.1 This offer is governed by UAE Federal and local law and is accepted when any person joins/accedes to these Terms completely.

3.2 Payment of an invoice constitutes clear evidence that the Client agrees to abide by the posted Terms.

3.3 Full acceptance of these Terms means unconditional acknowledgment to pay for ordered/purchased Services.

Section IV. Subject

4.1 The Client orders and the Company agrees to provide Services specified in proposals & quotations, including but not limited to intellectual property registration services for:

• UAE Ministry of Economy
• US Patent and Copyright Office
• Other IP-registration authorities (governmental and commercial)
• International Online Copyright Office “INTEROCO Copyright Office” (European Union, Germany, Berlin)

Services include verification, search, registration, and issuance of copyright certificates per the United Arab Emirates Copyright Law (Federal Decree-Law No. 38 of 2021 on Copyright and Neighbouring Rights, replacing Federal Law No. 7 of 2002), the Berne Convention for the Protection of Literary and Artistic Works (as amended 1971), the Universal Copyright Convention (as amended 1971) with Protocols 1 and 2, and the Convention for the Protection of Producers of Phonograms Against Unauthorized Duplication (1971).

Section V. Orders, Pricing and Payment

5.1 Service pricing, execution duration, and payment terms are specified in proposals, quotations, and invoices.

5.2 Postage, courier delivery, document re-sending, and related expenses are not included and must be paid separately.

5.3 Standard payment requires the Client to credit 100% of the total Service price in advance to the Company’s settlement account. Other payment options may be negotiated.

Section VI. Delivery of Service and Acceptance of Service

6.1 Upon Service completion, the Company transfers documents and materials to the Client via paper, electronic media, or email. The Company may retain documents until full payment is received.

6.2 The Company submits execution documents via: email, electronic messenger, postal mail, or in-person delivery with signature.

6.3 The Client has five (5) days from receipt to raise objections regarding Service volume and quality. Failure to object within this period waives the right to later objections.

6.3.1 Absence of objections within five (5) days constitutes full Service acceptance and final order closure.

6.4 Scope changes during Service provision require modification of proposals, quotations, and invoices.

6.5 Client delays in delivering materials, signed documents, or information extend execution time by the delay period, not exceeding thirty (30) calendar days from Company notification.

6.6 If Client fails to submit necessary materials within thirty (30) calendar days of notification, the Service is deemed complete and full payment is required.

6.7 The Company is not responsible for document/material safety if the Client fails to accept timely.

Section VII. Rights and Obligations

7.1 Company Obligations

7.1.1 Provide appropriate quality Service within scope and timeframe specified in proposals, quotations, and invoices.

7.1.2 Begin Service provision after payment (full or partial as agreed) and receipt of all necessary documents.

7.1.3 Maintain confidentiality of Client information and exclude disclosure to third parties except as legally required.

7.1.4 Provide Service progress updates upon Client request.

7.2 Company Rights

7.2.1 Request additional materials, documents, or information discovered during Service performance.

7.2.2 Involve third parties to provide Service as necessary. Involved parties are bound by confidentiality; the Company is responsible for their actions.

7.2.3 Extend the Service period for reasonable time if reasons beyond control require additional time.

7.2.4 Extend the Service term proportionally if Client-provided documents/materials/information require additional time, not exceeding 30 calendar days.

7.3 Client Obligations

7.3.1 Pay within specified terms per proposal, quotation, and invoice.

7.3.2 Immediately provide all necessary documents, materials, and information.

7.3.3 Take responsibility for accuracy and completeness of information and materials provided.

7.3.4 Provide additional materials/documents/information as requested within the specified timeframe.

7.3.5 Timely accept Service per these Terms.

7.3.6 For registration services only: take full responsibility for proper author and rightsholder determination.

7.4 Client Rights

7.4.1 Request Service continuation with reasonable basis. The Client agrees to pay for rendered Service through the discontinuance notification date; otherwise, full payment is required.

7.4.2 Inquire about Service provision progress.

Section VIII. Termination, Cancellation, and Refund

8.1 Either Party may terminate these Terms with seven (7) working days’ written notice if the other Party breaches non-remediable obligations.

8.2 If the Client cancels or prematurely terminates Services, the Company will not reimburse paid amounts, transferred fees, prices, charges, searches, depot-account opening, or other incurred expert work and third-party payments.

8.3 For registration services only, refunds are possible only after the Client completes these steps within three business days:

• Step 1: Client receives expert recommendations on registration obstacles and refuses in writing signed by Client.
• Step 2: Client receives recommendations to adjust the object for increased distinctiveness and refuses in writing signed by Client.
• Step 3: Company offers Service substitution/replacement with proportional cost; Client refuses in writing signed by Client.
• Step 4: Company draws up a Notice of Settlement with actual costs, rendered Services, and eligible refund amount based on individual calculations per Section 8.2.

8.4 Subject to applicable law, refunds are permitted only if: (a) the Service purchased is not provided per the proposal and invoice scope, and was purchased without discounts/offers per the invoice, AND (b) the Client has followed the refund procedure herein.

8.5 Upon Company-initiated or Client-initiated refund confirmation, the Company shall disburse the refund within a maximum of twelve (12) months from the Notice of Settlement execution date. Refunds are disbursed via bank transfer, bank cheque, or cash payment. Cash payments must be collected in-person in Dubai, UAE, in United Arab Emirates Dirham (AED).

Section IX. Limitation on Liability

9.1 The Company, its affiliates, licensors, service providers, employees, agents, officers, and directors are not liable for any damages arising from Service purchase, use, or inability to use, including direct, indirect, special, incidental, consequential, or punitive damages (personal injury, pain, suffering, emotional distress, revenue loss, profit loss, business loss, anticipated savings loss, use loss, goodwill loss, data loss), whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable.

9.2 This does not affect liabilities that cannot be excluded or limited under applicable law.

Section X. Confidential Terms and Conditions

10.1 Both Parties shall treat all information acquired during Service performance confidentially.

10.2 Neither Party shall disclose proposal/quotation terms, conditions, or pricing to third parties except as required by law, regulation, or governmental authority.

Section XI. Governing Law and Jurisdiction

11.1 These Terms are governed by United Arab Emirates law. The specific governing law and jurisdiction depend on the contracting entity:

• SANOXY-FZCO: International Free Zone Authority (IFZA), Dubai law applies, and where not inconsistent, UAE law.
• S M Management Consultancies Co.: Emirate of Dubai (Mainland) and federal UAE law apply.

Disputes shall be resolved by competent courts/authorities with jurisdiction over the respective entity.

11.2 Disputes shall be settled amicably; if unresolved within thirty (30) days of notice, disputes shall be referred exclusively to Dubai Courts.

11.3 The Company retains the right to bring suits/actions/proceedings against the Client for breaches in the Client’s jurisdiction or any other relevant jurisdiction. The Client waives all objections to jurisdiction and venue.

Section XII. Waiver and Severability

12.1 Party waiver of any Term provision does not constitute further/continuing waiver or waiver of other terms. Failure to assert rights does not constitute waiver.

12.2 Invalid/unenforceable provisions do not affect other provisions’ validity/enforceability. If any provision is invalid/unenforceable, Parties shall negotiate in good faith to replace it with another having substantially similar legal and commercial effect.

Section XIII. General Provisions

13.1 These Terms constitute the entire agreement including proposals, quotations, and invoices relating to the Service order and supersede all prior/contemporaneous understandings, agreements, representations, and warranties (written, electronic, verbal).

13.2 Captions are for convenience only and do not define or limit Terms.